Edward Burr | eg_resume_3@email.burr.cc | |
Last updated | May 26, 2013 | |
COMPUTER SKILLS | ||
Unix Administration | * | IBM AIX, Red Hat Enterprise Linux, SuSE Linux Enterprise Server |
* | Network configuration and maintenance: SNA and TCP/IP | |
* | Webserver (Apache), SMB (Samba), and email (Sendmail) configuration and maintenance | |
* | Operating system and software installation | |
* | User and administrator technical support | |
Programming | * | Perl, sh, csh, ksh |
* | HTML, CGI | |
Hardware | * | Assembly and maintenance of Personal Computer systems |
* | Network wiring of BNC and UTP networks | |
* | Modems | |
Software | ||
IBM AIX | * | IBM Communications Server for Data Center Deployment, Version 7; IBM Communications Server for AIX, Versions 4, 5, 6, 6.1, 6.3, and 6.4; IBM SNA Server for AIX, V3.1; IBM 3270 Host Connection Program for AIX (HCON); ESCON channel; limited experience with Host On Demand (HOD) and Host Access Transformation Server (HATS) |
Red Hat and SuSE Linux | * | Apache and Apache-SSL webservers; MySQL; Samba; Sendmail; IBM Communications Server for Data Center Deployment, Version 7; IBM Communications Server for Linux, Version 6; IBM Communications Server for Linux on System z, Version 6 |
Microsoft Windows | * | IBM Communications Server for Windows, Version 6.4; IBM Communications Server for Windows NT and 2000, Version 6.1; IBM Personal Communications (PCOMM); MS Office; Publisher; Word; Excel; Powerpoint; Cygwin |
WORK EXPERIENCE | ||
IBM - Host Access Support and Enterprise Networking Services
Staff Software Engineer |
2001-Present | |
* | See Decision Consultants, Inc. below. | |
* | Provide Level 2 support of CS/AIX, CS Linux, and CS Windows world-wide. | |
* | Be the team's Subject Matter Expert on CS/AIX, CS Linux, and CS Windows. Create and review technotes on these products. | |
* | Develop and maintain good working relationships with CS/AIX Development and Level 1 Support teams. | |
IBM - AIX Support Line | 1998-2001 | |
Staff Software Engineer and Team Backend | * | See Decision Consultants, Inc. below. |
* | Train team members, work problems other team members cannot solve, and interact with the level 2 (defect) support team. | |
* | Maintain the team's lab equipment. | |
Decision Consultants, Inc. | 1998 | |
Consultant to IBM AIX Support Line |
* | Work with customers, over the phone and electronically, to determine problems and provide solutions. |
* | Assist customers with installing, configuring, upgrading, and troubleshooting SNA software, primarily Communications Server and HCON, over various communications media including token ring, ethernet, SDLC, and ESCON and Block Multiplexer channel. | |
* | Help customers achieve SNA physical connectivity between RS6000 systems, AS/400's, and mainframes and logical connectivity with the application / transaction programs, including DB2 and CICS, on them. | |
* | Maintain, update, and improve the SNA team's web page to provide quick promulgation of and easy reference to information relevant to the team's responsibilities. | |
Saxon Publishers | 1997-1998 | |
Proofreader | * | Search for and correct mathematical, grammar, spelling, art, and page layout errors in publications. |
* | Work with paper, RC paper, film, and bluelines. | |
* | Work with one color, and two and four color separations. | |
* | Assist with Math Helpline, helping customers understand concepts and solve problems in the company's textbooks. | |
WWW Design and Development | * | Design and produce trial "Supplementary Practice Problems" set of web pages as a possible supplement to the textbooks. |
* | Create practice problems at the beginning algebra level for placement on the trial web site. | |
WildStar Internet Services | 1996-1997 | |
--Note-- |
- |
As of March 2000, this company was sold. For employment references, contact the owners of Internet Chat Systems. |
Assistant System Administrator | * | Administration of FreeBSD and Linux systems, including installation, configuration, and general administration of operating systems and software. |
* | Installation, configuration, and administration of software on unix servers, including httpd with virtual servers, radiusd user authentication software, and domain name services. | |
* | Administration and configuration of Windows 3.11 and 95 systems, including networking, software installation, and user technical support. | |
* | Administration of Livingston Portmaster terminal server. | |
* | Assist with setup of UTP network. | |
WWW Design and Development | * | Design and produce commercial advertising pages for the World Wide Web. |
* | Meet with customers to determine their needs and wants, and how best to present their products and services online. | |
* | Design site structure, page layout, and overall look of customers' sites. | |
* | Create pages, including HTML, imagemaps, and CGI. Optimize pages by hand-editing code. | |
* | Scan, edit, and create photos and graphics. | |
* | Teach WWW Design & Marketing at Net Day 96. | |
* | Train employees in coding HTML and editing graphics. | |
Customer Service and Technical Support | * | Provide technical support and training to customers on network software for MS-DOS, Windows 3.1, Windows 95, Linux, BSD Unix, and Macintosh operating systems. |
* | Provide technical support to customers over the phone, through email, and on IRC. | |
The Oklahoma Daily | * | 1996 |
Online Production | * | Convert each edition for placement on the World Wide Web by the end of the press run. |
* | Edit photos and graphics. | |
Engineering Computer Network | * | 1995-1996 |
Student Lab Clerk | * | Answer and direct calls to ECN personnel. |
* | Provide technical support to students, faculty, and staff on the phone, through email, and on IRC. | |
* | Assist with development and organization of files and format for online help system. | |
* | Maintain the Multimedia Computer Lab. | |
* | Teach seminars on various software applications supported by ECN. | |
* | Begin conversion of ECN Beginner's Manual for placement on ECN's public web site. | |
* | Perform occasional secretarial duties. | |
University Housing | * | 1994-1995 |
Escort Service Chairperson | * | Manage the Housing Center Student Association (HCSA) Escort Service. |
* | Recruit and schedule volunteer workers. | |
* | Improve visibility of the Escort Service on campus. | |
* | Report status at weekly HCSA meetings. | |
EDUCATION | ||
University of Oklahoma | B.S. Science Education, December 1997 | |
Triangle Fraternity | At various times, I have been social chairman, treasurer, vice-president, rush chairman, and house manager for the Oklahoma chapter. | |
IBM Education and Training | (See attached list) Includes instruction primarily in AIX and SNA skills. | |
REFERENCES | ||
Available upon request. | ||
© Copyright 2013 by Edward Burr. All rights reserved. Permission is granted to print or otherwise duplicate this page only for purposes related to job search, interview, and/or hiring and only if no alterations are made to the content on the page. |