Edward Burr
 
eg_resume_3@email.burr.cc
Last updated May 26, 2013
COMPUTER SKILLS    
Unix Administration  * IBM AIX, Red Hat Enterprise Linux, SuSE Linux Enterprise Server
 * Network configuration and maintenance: SNA and TCP/IP
 * Webserver (Apache), SMB (Samba), and email (Sendmail) configuration and maintenance
 * Operating system and software installation
 * User and administrator technical support

Programming  * Perl, sh, csh, ksh
 * HTML, CGI

Hardware  * Assembly and maintenance of Personal Computer systems
 * Network wiring of BNC and UTP networks
 * Modems

Software
IBM AIX  * IBM Communications Server for Data Center Deployment, Version 7; IBM Communications Server for AIX, Versions 4, 5, 6, 6.1, 6.3, and 6.4; IBM SNA Server for AIX, V3.1; IBM 3270 Host Connection Program for AIX (HCON); ESCON channel; limited experience with Host On Demand (HOD) and Host Access Transformation Server (HATS)
Red Hat and SuSE Linux  * Apache and Apache-SSL webservers; MySQL; Samba; Sendmail; IBM Communications Server for Data Center Deployment, Version 7; IBM Communications Server for Linux, Version 6; IBM Communications Server for Linux on System z, Version 6
Microsoft Windows  * IBM Communications Server for Windows, Version 6.4; IBM Communications Server for Windows NT and 2000, Version 6.1; IBM Personal Communications (PCOMM); MS Office; Publisher; Word; Excel; Powerpoint; Cygwin
 
WORK EXPERIENCE    
IBM - Host Access Support and Enterprise Networking Services
Staff Software Engineer
  2001-Present
 * See Decision Consultants, Inc. below.
 * Provide Level 2 support of CS/AIX, CS Linux, and CS Windows world-wide.
 * Be the team's Subject Matter Expert on CS/AIX, CS Linux, and CS Windows. Create and review technotes on these products.
 * Develop and maintain good working relationships with CS/AIX Development and Level 1 Support teams.
IBM - AIX Support Line   1998-2001
Staff Software Engineer and Team Backend  * See Decision Consultants, Inc. below.
 * Train team members, work problems other team members cannot solve, and interact with the level 2 (defect) support team.
 * Maintain the team's lab equipment.

Decision Consultants, Inc.   1998
Consultant to
IBM AIX Support Line
 * Work with customers, over the phone and electronically, to determine problems and provide solutions.
 * Assist customers with installing, configuring, upgrading, and troubleshooting SNA software, primarily Communications Server and HCON, over various communications media including token ring, ethernet, SDLC, and ESCON and Block Multiplexer channel.
 * Help customers achieve SNA physical connectivity between RS6000 systems, AS/400's, and mainframes and logical connectivity with the application / transaction programs, including DB2 and CICS, on them.
 * Maintain, update, and improve the SNA team's web page to provide quick promulgation of and easy reference to information relevant to the team's responsibilities.

Saxon Publishers   1997-1998
Proofreader  * Search for and correct mathematical, grammar, spelling, art, and page layout errors in publications.
 * Work with paper, RC paper, film, and bluelines.
 * Work with one color, and two and four color separations.
 * Assist with Math Helpline, helping customers understand concepts and solve problems in the company's textbooks.
WWW Design and Development  * Design and produce trial "Supplementary Practice Problems" set of web pages as a possible supplement to the textbooks.
 * Create practice problems at the beginning algebra level for placement on the trial web site.

WildStar Internet Services   1996-1997
--Note-- - As of March 2000, this company was sold. For employment references, contact the owners of Internet Chat Systems.
Assistant System Administrator  * Administration of FreeBSD and Linux systems, including installation, configuration, and general administration of operating systems and software.
 * Installation, configuration, and administration of software on unix servers, including httpd with virtual servers, radiusd user authentication software, and domain name services.
 * Administration and configuration of Windows 3.11 and 95 systems, including networking, software installation, and user technical support.
 * Administration of Livingston Portmaster terminal server.
 * Assist with setup of UTP network.
WWW Design and Development  * Design and produce commercial advertising pages for the World Wide Web.
 * Meet with customers to determine their needs and wants, and how best to present their products and services online.
 * Design site structure, page layout, and overall look of customers' sites.
 * Create pages, including HTML, imagemaps, and CGI. Optimize pages by hand-editing code.
 * Scan, edit, and create photos and graphics.
 * Teach WWW Design & Marketing at Net Day 96.
 * Train employees in coding HTML and editing graphics.
Customer Service and Technical Support  * Provide technical support and training to customers on network software for MS-DOS, Windows 3.1, Windows 95, Linux, BSD Unix, and Macintosh operating systems.
 * Provide technical support to customers over the phone, through email, and on IRC.

The Oklahoma Daily  * 1996
Online Production  * Convert each edition for placement on the World Wide Web by the end of the press run.
 * Edit photos and graphics.

Engineering Computer Network  * 1995-1996
Student Lab Clerk  * Answer and direct calls to ECN personnel.
 * Provide technical support to students, faculty, and staff on the phone, through email, and on IRC.
 * Assist with development and organization of files and format for online help system.
 * Maintain the Multimedia Computer Lab.
 * Teach seminars on various software applications supported by ECN.
 * Begin conversion of ECN Beginner's Manual for placement on ECN's public web site.
 * Perform occasional secretarial duties.

University Housing  * 1994-1995
Escort Service Chairperson  * Manage the Housing Center Student Association (HCSA) Escort Service.
 * Recruit and schedule volunteer workers.
 * Improve visibility of the Escort Service on campus.
 * Report status at weekly HCSA meetings.
 
EDUCATION    
University of Oklahoma   B.S. Science Education, December 1997
Triangle Fraternity   At various times, I have been social chairman, treasurer, vice-president, rush chairman, and house manager for the Oklahoma chapter.
IBM Education and Training   (See attached list) Includes instruction primarily in AIX and SNA skills.
 
REFERENCES    
  Available upon request.
 


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